Feedback, Complaints & Issues

Our schools comes to life through the joint actions of the school community and the effectiveness of our working relationship. It is important that issues and positive feedback be communicated and responded to in a timely manner. The flowchart on page 2 of Sharing Success and Grievance Procedures can help families understand the best way to approach issues, complaints and feedback, so we can work together on solutions, actions and celebrations. To access Bridgewater Primary Schools Sharing Success and Grievance Procedures, please click on the link below:

Sharing Success and Grievance Procedures with Parent Decision Chart and How We Communicate


If  you are still not satisfied after following the above procedures, families can access the Department for Education direct:

Raising a complaint with the Department for Education