Feedback, Complaints & Issues

Our schools comes to life through the joint actions of the school community and the effectiveness of our working relationship. It is important that issues and positive feedback be communicated and responded to in a timely manner. The flowchart on page 2 of Sharing Success and Grievance Procedures can help families understand the best way to approach issues, complaints and feedback, so we can work together on solutions, actions and celebrations.

Sharing Success and Grievance Procedures (Pdf 297Kb)

Alternatively, families can contact the Department for Education and Child Development direct:

Phone:  Freecall 1800 677 435

Email:  DECD.parentcomplaint@sa.gov.au

Website:  www.decd.sa.gov.au/parentcomplaint

Brochure: Raising Complaints with DECD (Pdf 117Kb)